Customer Assurance

Refund Policy

We value customer satisfaction and aim to provide a fair, transparent, and professional refund experience for all purchases made through DivineSoulmate.

Eligible Refund Cases

  • Duplicate payment charged accidentally
  • Technical payment issue resulting in failed service access
  • Order not delivered within promised timeline without communication
  • Incorrect order processing caused by our team

Non-Refundable Cases

  • Completed personalized digital orders already delivered
  • Incorrect details submitted by customer
  • Change of mind after order processing begins
  • Delays caused by missing customer information

How To Request Support

Please contact our support team with your order number and payment details at:

support@divinesoulmate.co.in

Refund Timeline

Approved refunds are generally processed within 5–7 business days depending on the original payment method and banking timelines.

We review every case fairly and aim for a smooth resolution while protecting both customers and service integrity.